The Help DeskTechnical Support Specialist shall perform in a Technology Service Desk environment that assists the client in installing and using client-supported software, including messaging client software, word processors, web browsers, anti-virus software, and customer-developed applications and remote access RSA SecurID, VPN access. The employee must be able to configure and troubleshoot Commercial off-the-shelf (COTS Software PCs, MACs, mobile devices: smartphones, tablets, printers, and multifunction devices. They must possess an intermediate to advance level of knowledge working with various Windows, MAC, iOS, and Android operating systems software, as well as intermediate foundational knowledge of physical, network and application layers, tools such as the TCP/IP protocol commands for resolving reported issues.
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